Facility Rental Coordinator

Hours: Part-time non-exempt; Estimated 15 hours per week. Minimum of 12 hours per month, depending on event schedule. Nights and Weekends required.

Rate: $12.50- $18.00/hr DOE

Application Deadline: Position open until filled.

Duties and Responsibilities:

  • Support Facility Rentals:
    • Rental communication: rapidly respond to incoming inquiries, enthusiastically meet with prospective renters, explain rates, exemplify excellent customer service, and promptly communicate with renters.
    • Assist Private Events Manager, Performing Arts Coordinator, and Intercultural Programs Coordinator in lead response and away from office plans.
    • Lead day of event logistics: Setup/breakdown, materials, storage, coordinate with Event Sparks and Igniters and delegate tasks.
    • Use Salesforce to book and review leads, view calendar, make opportunities, and close out events.
    • Increase mission-alignment by ensuring that all event rentals convey a strong sense of welcome to guests.
  • Assist with setup and breakdown of events, including stage, tables, chairs, pop-up tents, and sound system. Cleanup may include sweeping, taking out trash, wiping things down, washing dishes and putting things away neatly and properly.
  • Serve as the MAH representative and point-person during facility rentals. Communicate in a respectful and friendly manner, responding tactfully to rental client requests and anticipate their needs, while ensuring that MAH rental policies are followed. Maintain regular check-ins with clients throughout the event, and provide an update to the Private Events Manager following the event. Troubleshoot A/V and facility issues as they arise.
  • Be a welcoming host and greeter when interacting with guests. Ensure that guests feel supremely welcome and are supported in having a positive experience at the museum.
  • For events during non-public hours, ensure that the Museum is “visitor ready.” Open and close the galleries, resetting furniture or interactives as needed. In some instances, serve as the sole MAH representative during after-hours events, closing and securing the Museum at the event’s conclusion.
  • Report any facility or gallery maintenance needs to the Private Events Manager or Facilities Coordinator. Conduct basic repairs or triage as appropriate during evening or weekend shifts.
  • Participate on the Empower team. Serve as a helpful colleague, supporting the goals and initiatives of the team.
  • Collaborate with other staff. Maintain strong relationships and clear communication with all staff.
  • Participate in up to 4 all hands on deck events per year as designated by your supervisor (GLOW, Dia de Muertos, The Red Ball).
  • Assist the Private Event Manager with a variety of tasks, as assigned.

Additional Duties and Responsibilities:

  • Serve as an “on-call” member of the Ignite team. Staff the museum’s front desk, opening and closing the galleries, as needed, maintaining accurate cash and admission records. Proactively promote the MAH’s membership program to visitors while staffing the admissions desk.
  • Be informed and share information about current and future programs, events and exhibitions. Promote opportunities for deeper engagement, such as becoming a member, volunteer or collaborator.

Qualifications:

  • Must be a positive, upbeat people-person. Excellent customer service and problem-solving abilities; dependable and trustworthy.
  • Knowledge in using Google Suite
  • Interpret, apply and explain rules, regulations, policies and procedures.
  • Experience in sales preferred.
  • Ability to multi-task in a sometimes hectic environment.
  • Bilingual English and Spanish preferred.
  • Comfortable using an iPad register app and handling cash.
  • Exhibit maturity, diplomacy, and common sense in working closely with all Museum visitors.
  • Ability and willingness to lift up to 30 lbs, including heavy items such as tables and chairs.
  • Attention to detail in maintaining cleanliness and orderliness in public-facing and storage spaces.
  • Ability to take initiative, anticipate and complete tasks so events run smoothly.
  • Ability to work evenings & weekends.

Ready to Apply?

Please note: Since the MAH is currently closed the hiring process has been paused. We will continue to accept applicants, but the role will not begin until the Museum reopens.

To be considered for this position, you must send your resume and cover letter via an email sent to claudiao@santacruzmah.org.